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  • Terms and Conditions

    For Seat pre-selection.

    Passengers can reserve seats in advance on all flights operated by Kenya Airways under the following conditions:

    • Seat selection is subject to availability at the time of request.
    • Advance Seat Reservation is only available on or after ticket purchase.
    • Seat selection may not be available for all seats due to operational and safety reasons.
    • Bassinet seats may be requested, free of charge, by adults travelling with infants.
    • Passengers with special needs requiring specific seating accommodation should  contact us so that we can assist in allocating an appropriate seat.

    For Infants, Children and Unaccompanied Minors.

    Kenya Airways values all our guests hence have customer friendly policies, guests travelling with infants in the same booking (PNR) are exempted from seat selection charges on all regular seats, bassinets and adjacent seats on a bulkhead row, even if in a preferred area. However guests accompanying another guest travelling with infant opting to seat next to each other on a Preferred or Legroom seats will be subject to seat selection charges.

    It is important to note that we allow infants weighing less than 11kgs and are 26 inches in length to pre-seat on a bassinet seat. For infants weighing more than 11kgs and are more than 26 inches in length, reserve a “courtesy” seat next to assigned seat of the parent/guardian. This courtesy seat may be released when the flight is fully booked.

    We will always aim to seat families with children together. If children travelling with adults wish to select seats before online check-in opens, they are subject to seat selection charges on preferred seats. Children who wish to select Extra Legroom seats can’t be allowed for safety reasons. We will do our best to ensure Unaccompanied Minors are seated comfortably throughout their flight. We advise you not to pay for seat selection for Unaccompanied Minors, as suitable seats will be assigned by our check-in team free of charge.

    For Exit Row seats

    For Extra legroom seats located on the exit rows, you will need to meet the following safety criteria:

    • Must be 18 years of age and above.
    • Should be able and willing to assist the crew and other guests in case of an evacuation of the aircraft.
    • Must not be using medical equipment, an extension seat belt or requiring any assistance due to reduced mobility.
    • Should be able to read and understand instructions related to emergency evacuation provided in printed or graphic form in English and be able to understand oral crew commands.
    • Should be able to speak well enough to adequately impart information orally to other guests.
    • Must be fully able-bodied and capable to identify, reach and operate the exit doors in the event of an emergency.
    • Must not be travelling with an infant, children under the age of 18, caregivers, persons who require safety assistant for emergency evacuation, or travelling with a guide dog or any other assistance animal.

    Extra legroom seats located on the exit rows may be re-assigned before or during the journey without any refund if guests do not meet any of the above safety criteria.

    Extra legroom seats located on the exit rows terms and conditions must be expressly accepted at the time of purchase.

    For Refunds

    We’ll do our best to provide the seats you reserve. However, we may have to move you to a different seat in case of disruption, aircraft change, or for any other operational, safety or security reasons. Seat reservations are subject to change up until flight departure. Therefore this service is non-refundable with an exemption of the above mentioned circumstances only and must be submitted after your flight departs.

    In case of involuntary changes to your seat due to operational, safety or security reasons, you are eligible for a voucher worth the same amount for future use but this will only be applicable in the following circumstances:

    • Economy Comfort Seat re-seated on a Regular Seat;
    • Super Economy Seat re-seated on a Regular Seat;
    • Extra Legroom Seat re-seated on a Regular Seat;
    • Preferred Seat re-seated on a Regular Seat;
    • Standard Seat Selection re-seated on a Regular Seat
    • Guest is unable to travel due to *compassionate reasons;
    • Guest changes to travel in a higher cabin class due to voluntary upgrade; i.e. Economy Class to Business Class.

    Refunds will include the total amount paid for seat selection. For flights already taken, the refund will be compared to your last selected seat before involuntary changes.

     

    Customers are not eligible for seat selection refunds if:

    • Economy Comfort Seat re-seated on Super Economy Seat;
    • Super Economy seat re-seated on Economy Comfort;
    • Extra Legroom Seat re-seated on a Super Economy or Economy Comfort Seat;
    • Preferred Seat re-seated on an Extra Legroom, Super Economy or Economy Comfort Seat;
    • Standard Seat Selection re-seated on a Preferred Seat, Extra Legroom, Super Economy or Economy Comfort Seat;
    • Economy Comfort Seat re-seated on a different type of Economy Comfort Seat (window, middle or aisle);
    • Super Economy Seat re-seated on a different type of Super Economy Seat (window, middle or aisle);
    • Extra Legroom Seat re-seated on a different type of Extra Legroom Seat (window, middle or aisle);
    • Preferred Seat re-seated on a different type of Preferred Seat (window, middle or aisle);
    • Standard Seat Selection re-seated on a different type of Standard Seat Selection (window, middle or aisle);
    • Preferred seat re-seated on a different type of Preferred Seat (window, middle or aisle);
    • Regular Seat re-seated on a different type of Regular Seat (window, middle or aisle);
    • Guest is travelling in a higher cabin class due to involuntary upgrade;
    • Guest selected a lower value seat after buying a higher value seat;
    • Guest added their Flying Blue membership number to the reservation after booking seats.
    • Guest made voluntary flight changes to their itinerary (including flight dates, inbound or outbound destination, or if their changed flight is operated by another airline).

     

    *Selection refunds for compassionate reasons follow ticket rules on compassionate refunds


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