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Book a Flight

  • Optional Fees


    1. Administrative Fees

    Administrative Fees Description Fee
    Online Bookings Change a ticket via manage my booking From USD 100 to USD 300
    Online Bookings Cancel a ticket through the online refund form From USD 100 to USD 300
    Telephone Bookings  Book a ticket via phone reservations  From USD 50, Business USD 100
    Telephone bookings  Change or cancel your ticket via phone reservations From USD 100 to USD 300
    Agents bookings Change or cancel your ticket through phone reservations that was booked by an agent From USD 100 to USD 300
    Award ticket Book an award ticket via phone reservations Service fee USD 20
    Award ticket  Change or cancel a flying blue classic awards ticket Cancellation Fee USD 50
    Airport ticket office bookings Book a ticket via an airport ticket office From USD 10 to USD 100
    Airport ticket office bookings  Change or cancel your ticket through phone reservations that was booked by an agent From USD 100 to USD 300


    2. Fees for in-flight products

    Normal Passenger Charges Extra Leg Room Seats
    Preferred Seats
    To NBO From NBO To/From NBO
    Routes Within 2 Months Advance Purchase Within 2 Months Advance Purchase No Advance Purchase
    Americas $ 120 $ 100 $ 100 $ 90 $ 60
    Europe $ 100 $ 80 $ 80 $ 75 $ 40
    Middle East and Asia $ 80 $ 60 $ 70 $ 60 $ 30
    Africa $ 60 $ 40 $ 50 $ 40 $ 20
    Domestic KE $ 20 $ 20 $ 20 $ 20 $ 10

    Frequent Flyer Members – Including SkyTeam Frequent Flyer Members

    FFP Legroom Seats Preferred Seats
    Platinum Exempted Exempted
    Gold 50% Discount Exempted
    Silver 25% Discount 25% Discount
    Explore 10% Discount 10% Discount


    3. Pet Fees

    Pet Fees    
    Description                  Region
     Fees   Details/Comments
    Pets   NBO-NYC
    • 20.00/kg
    • Minimum freight  charge  USD140.00
    • AWB Fee USD6.00
    • Live animal fee USD34.80
    • Documentation USD34.80
    • Custom Bond fee USD17.40
     
    • Pets only accepted as Freight and not allowed in cabin.
    • Guest to get an Export agent.
    • Booking request  72hrs ETD
     
           

    4. First Need Fees

    First Need Expenses (FNE)
                    Economy Class
     Business Class
    Amount Paid USD 100 USD 150
         
     

    5. Baggage Allowance

    Baggage allowance details shown are indications for Kenya Airways operated flights only and may be subject to change depending on aircraft operated on the day of travel. Flights operated by other airlines under a Kenya Airways flight number may be subject to other baggage restrictions. 

    •  ROUTING
    •  SPECIAL PASSENGERS                  CATEGORY
    PREMIER WORLD   ECONOMY
    AFRICA-America/Europe 2pc 32kg max each  2pc 23kg max each 

    AFRICA-Middle East/Asia

    Included (Bangkok-Guangzhou)

    2PC 32kg max each  2PC 23kg max each 

    Domestic and East African Destinations

    1PC 32kg max each  1PC max 23kg
    Intra AFRICA 1 and 5th Freedom sectors) 2PC 32kg max each  1PC 23kg each 

    Intra AFRICA 2 and Rest of Africa

    2PC 32kg max each  1PC 23kg max each 
    SPECIAL CATEGORY PASSENGERS 
    Marine/seamen/military (for any routing) 2PC 32kg max each  2PC 23kg max each 

    Sky Team Elite plus & Elite

    (Platinum, Gold and Silver card holders)

    1 piece EXTRA 32kg max  1 piece EXTRA 23kg max 
         



    *5th Freedom sectors are all flights KQ operates without touching the hub, Nairobi e.g. Bujumbura-Kigali,Abidjan - Dakar, Bangkok-Guangzhou, Bangkok-Hongkong and vice versa.

    * As a mandatory standard each piece of checked in baggage shall have a name label that bears the passenger's name, physical address and phone number on the outside and also on the inside. The name should be the same as the one mentioned on the ticket. An email address is also recommended.

    Exceptions:

    1. Guests travelling from Jeddah are allowed to carry one free bottle of Holy Water, Max 5 Litres. The bottle must be sealed with a plastic covering to avoid leakage. KQ has no liability on Holy Water, no claims shall be filed. Note: For ease of handling, the maximum weight of each piece of baggage shall not exceed 32kgs (70Ibs) and total dimensions shall not exceed 158cms (62 inches) (L+W+H)
    2. Under special conditions or authorization, non-normal item, motorized wheelchairs, special sporting equipment may be accepted as checked baggage with exceeding weight of 32kgs.
      For bags originating from Dubai, Bangkok, Hong Kong and Guangzhou, total dimensions shall not exceed 180cms (71 inches) for each bag.1
    3. In addition to free cabin baggage allowance, an infant is entitled to 1 collapsible stroller plus 1 car seat free of charge.
    4. Incapacitated passengers may carry one wheelchair or mobility device free of charge.
    5. The actual free allowance of the guest may differ if code share or interline traffic is involved. In these cases, the allowance is automatically calculated in compliance with IATA Resolution 302.
    6. Free baggage allowance applied will be as stated in the Departure Control System (DCS) or on the e-ticket.
     

    6. Cabin Baggage Allowance

            

    Cabin

    All Routes except East Africa & Domestic

    East Africa & Domestic 

     Accessories

    Premier World
         1 piece (max L55xW25xH35cm each)
         +
         2 Accessories                                  

         (Total weight max 18kgs)
     1 piece (max L55xW25xH35cm each) 
         + 
         2 Accessories                                  

         (Total weight max 12kgs) 

    2 of the items below maximum dimensions

    L40xW30cmxH15cms 

    • Handbag
    • Briefcase
    • Camera 
    • Laptop
    • One other item of a smaller or similar size other than those above +1 duty free shopping bag per passenger.
    Economy
         1 piece (max L55xW25xH35cm each)
         + 2                                  
         Accessories                                 

         (Total weight max 12kgs)
    1 piece (max L55xW25xH35cm each) 
         + 2                                  
         Accessories                                 

         (Total weight max 12kgs) 

    2 of the items below maximum dimensions

    L40xW30cmxH15cms 

    • Handbag
    • Briefcase
    • camera bag
    • Laptop
    • One other item of a smaller or similar size other than those above +1 duty free shopping bag per passenger.
     


    *All cabin baggage shall have an "approved KQ cabin luggage" label attached as conformance to cabin baggage standards.


    NOTE

    1. On top of the free cabin allowance, passengers are allowed to carry 01 bag of Duty Free in the cabin as accessories column above. 
    2. Infants < 2 years NOT occupying a seat shall be allowed 1 piece of cabin baggage MAX 12kgs and MAX dimensions L55 x W25 x H35.
    3. For infants and small children who are seated on a passenger seat and need to be secured with an approved device for their comfort on board i.e car seat; the car seat used on board may be accepted on top of the normal free cabin baggage allowance. At the time of reservations the accompanying person shall be informed that he/she is responsible for the installation of the car seat on board in compliance with the safety and installation instructions of the manufacturer.
    4. Some Airport Authorities or airlines may impose further restrictions for cabin baggage amount, size and/or weight. In such cases allowable piece shall be checked in free of charge, provided the size and weight are within the cabin baggage allowance weight. If not, normal excess baggage charges apply.


    7. Excess Baggage Charges

    1st additional bag (up to 23kgs) :

    AIRPORT PRICE

    (1ST BAG)

    NAIROBI

    DOMESTIC &

     EAST AFRICA

    AFRICA 1 AFRICA 2

    MIDDLE

    EAST/ASIA

    EUROPE/

    AMERICA

    NAIROBI